Refund & Returns Policy
Last updated: October 16, 2026
Restocking fees: No restocking fee is charged for eligible returns. Return shipping remains the customer’s responsibility unless the item is defective or incorrect.
At Blackwell Group, we stand behind the quality of our products. Returns are accepted within 30 days of delivery for unused items in their original packaging.
Due to the nature of personal safety and security products, certain items may be non-returnable once opened or used. Customers are responsible for return shipping costs unless the item is defective or incorrect.
Refunds are issued after returned items are received and inspected. Shipping fees are non-refundable.
For return authorization, customers must contact us prior to sending any items back.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at support@blackwellgroup.shop. BGI will provide the approved return destination with your return authorization. The destination may be a supplier or fulfillment facility. Do not send products to our business address unless your written return instructions specifically direct you there.
If your return is accepted, BGI will provide written authorization and instructions on where to send your package. For eligible non-defective returns, you must purchase your own return shipping label and pay the return shipping cost. For defective, damaged, or incorrect items, contact BGI before shipping so we can provide the appropriate return instructions; return shipping for defective or incorrect items is not the customer’s responsibility. Items sent back without prior return authorization will not be accepted.
You can always contact us for any return question at support@blackwellgroup.shop.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, custom products (such as special orders or personalized items), Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at support@blackwellgroup.shop.
Business contact information
Blackwell Group
1500 E. Tropicana Avenue Suite #267
Las Vegas, NV 89119
United States
Email: support@blackwellgroup.shop
Toll-free: 1-833-243-0350
Mobile: 702-232-9553
Fax: 702-829-8395
Bulk, commercial, and government orders
Bulk, RFQ-based, commercial, and government transactions may be governed by separate written terms stated in the applicable quote or contract. Review those terms before accepting the quote or placing the order.