Contact & Support

Effective Date: 01-06-2026
Company: Blackwell Group Inc. (BGI)

1. PURPOSE

This Contact & Support Policy establishes the official communication channels, support procedures, and response standards for all customers, business partners, and government entities engaging with Blackwell Group Inc. (BGI).

This policy ensures consistent, professional, and legally compliant handling of all inquiries, service requests, and support-related communications.

2. OFFICIAL CONTACT CHANNELS

All inquiries must be directed through BGI’s authorized communication channels:

Customer Support Email: support@blackwellgroup.shop
Business & Government Inquiries: Use the Request a Quote (RFQ) Form on the website
Toll-Free (Primary): 1-833-243-0350
Fax: 702-829-8395

BGI does not guarantee response or support for communications submitted through unofficial channels, including social media direct messages or third-party platforms.

3. SUPPORT HOURS

BGI standard support hours are:

Monday – Friday: 9:00 AM – 5:00 PM (Pacific Time)
Saturday – Sunday: Limited or no support availability
Federal Holidays: Closed or limited operations

All requests submitted outside business hours will be processed on the next business day.

4. RESPONSE TIME STANDARDS

BGI aims to respond within the following timeframes:

General Inquiries: Within 24–48 business hours
Order & Shipping Inquiries: Within 24 business hours
Technical Support Requests: Within 24–72 business hours
Business & Government Requests (RFQ): Within 1–3 business days

Response times may vary based on volume, complexity, or compliance review requirements.

5. SCOPE OF SUPPORT SERVICES

BGI provides support for the following:

Order status and tracking inquiries
Product information and specifications
Warranty and product support requests
Returns and refund processing (in accordance with policy)
Business, wholesale, and government procurement inquiries
Technical guidance related to product usage (non-operational, non-tactical)

6. LIMITATIONS OF SUPPORT

BGI does not provide:

Tactical, law enforcement, or security strategy advice
Legal advice regarding product use or jurisdictional laws
Emergency response services
Real-time surveillance monitoring or intervention
Hands-on installation services unless explicitly contracted

All products are sold for lawful use only, and customers are responsible for understanding applicable laws and proper usage.

7. BUSINESS & GOVERNMENT SUPPORT

For bulk orders, institutional procurement, or government contracting:

All inquiries must be submitted through the Request a Quote (RFQ) system
Additional documentation may be required (e.g., entity verification, purchase orders)
Pricing, availability, and fulfillment timelines are subject to contract terms

BGI reserves the right to accept or decline any business or government request at its sole discretion.