Warranty & Product Support Policy

Blackwell Group Inc. (BGI)
Effective Date: 01-06-2026

1. PURPOSE

This Warranty & Product Support Policy (“Policy”) establishes the terms governing warranty coverage, limitations, support services, and claim procedures for products sold by Blackwell Group Inc. (“BGI,” “Company,” “we,” “our,” or “us”).

BGI operates strictly as a distributor and reseller of third-party manufactured products and does not manufacture the products it sells.

2. DISTRIBUTOR STATUS & LIMITATION OF WARRANTY

BGI does not provide independent product warranties unless explicitly stated in writing.

All products are:

  • Covered, if at all, by manufacturer-provided warranties
  • Subject to the terms, conditions, and limitations set by the original manufacturer

BGI’s role is limited to:

  • Verification of product condition upon delivery
  • Facilitation of warranty claims with manufacturers or authorized suppliers

BGI makes no representations or guarantees regarding manufacturer warranty performance.

3. NO WARRANTY OF CONTINUOUS PERFORMANCE

BGI does not warrant that any product will:

  • Operate without interruption or error
  • Meet specific performance expectations
  • Be compatible with all systems or environments

All products are provided “as-is” and “as available,” except where prohibited by law.

4. WARRANTY ELIGIBILITY REQUIREMENTS

To qualify for warranty support, the purchaser must:

  • Provide valid proof of purchase from BGI
  • Submit claims within the applicable manufacturer warranty period
  • Demonstrate that the product was used in accordance with:
    • Manufacturer instructions
    • Applicable laws and regulations
    • Intended product use

BGI reserves the right to deny support where eligibility cannot be verified.

5. EXCLUSIONS FROM WARRANTY COVERAGE

Warranty claims may be denied for any product subjected to:

  • Misuse, abuse, negligence, or improper handling
  • Unauthorized modification, alteration, or repair
  • Failure to follow manufacturer instructions
  • Normal wear and tear
  • Environmental damage (including water, heat, impact, or improper storage)
  • Use in unlawful, unintended, or prohibited applications

BGI reserves the sole right to determine eligibility in accordance with manufacturer guidelines and available evidence.

6. WARRANTY CLAIM PROCESS

To initiate a warranty claim, the customer must:

  • Contact BGI at support@blackwellgroup.shop
  • Provide:
    • Order number
    • Product identification
    • Detailed description of the issue
    • Supporting documentation (photos, videos, or logs where applicable)

BGI will:

  • Review the submission
  • Determine preliminary eligibility
  • Coordinate with the manufacturer or authorized supplier

BGI may require customers to engage directly with manufacturer-authorized service providers.

7. REPAIR, REPLACEMENT, OR RESOLUTION

All warranty resolutions are determined solely by the manufacturer and may include:

  • Repair of the product
  • Replacement of components
  • Replacement of the product
  • Alternative remedy at manufacturer discretion

BGI does not guarantee:

  • Replacement timelines
  • Availability of replacement products
  • Specific outcomes or remedies

8. PRODUCT SUPPORT SERVICES

BGI provides limited support services, including:

  • General product information
  • Warranty claim coordination
  • Manufacturer communication facilitation

BGI does not provide:

  • On-site installation or servicing
  • Advanced technical diagnostics
  • Product certification or professional training
  • Ongoing maintenance or monitoring services

9. CUSTOMER RESPONSIBILITIES

Customers are solely responsible for:

  • Proper installation, use, and maintenance
  • Compliance with all applicable laws and regulations
  • Retention of purchase documentation
  • Safe storage and handling of products

Failure to meet these responsibilities may:

  • Void warranty eligibility
  • Result in denial of support

10. SHIPPING, RETURNS & WARRANTY SERVICE COSTS

Unless otherwise stated:

Customers are responsible for:

  • Shipping costs related to warranty returns
  • Packaging and handling expenses
  • Insurance for returned items

BGI is not responsible for:

  • Lost, delayed, or damaged shipments during return transit
  • Carrier-related issues

Customers are strongly advised to use trackable and insured shipping methods.

11. ORDER INTERCEPTION & SERVICE LIMITATIONS

If a product is:

  • Confiscated
  • Returned
  • Denied service

due to legal, regulatory, or compliance issues:

  • Warranty service may be denied
  • Refunds or replacements may not be provided

BGI assumes no responsibility for regulatory actions affecting product eligibility.

12. BULK, GOVERNMENT & COMMERCIAL PURCHASES

For bulk, commercial, or government transactions:

  • Warranty terms may differ based on contract or supplier agreements
  • Additional documentation or procedures may apply
  • Warranty service may be governed by procurement-specific terms

BGI reserves the right to enforce separate warranty conditions for such transactions.

13. NO EXTENDED WARRANTY OR SERVICE PLAN

BGI does not provide extended warranties or service plans unless:

  • Explicitly stated in writing
  • Offered as a separate contractual agreement

14. LIMITATION OF LIABILITY

To the fullest extent permitted by law, BGI shall not be liable for:

  • Product defects beyond manufacturer responsibility
  • Delays or failures in warranty processing
  • Loss of use, downtime, or operational interruption
  • Indirect, incidental, or consequential damages

BGI’s liability, if any, is limited to the original purchase price of the product.

15. COMPLIANCE-FIRST OPERATING STANDARD

BGI operates under a compliance-first framework.

We reserve the right to:

  • Deny warranty service
  • Refuse support
  • Limit assistance

where legal, regulatory, or risk concerns are identified.

16. POLICY UPDATES

BGI reserves the right to modify or update this Policy at any time.

Changes become effective immediately upon posting.

17. CONTACT INFORMATION

For warranty and product support inquiries:

Contact Blackwell Group Inc.

Blackwell Group Inc.
1500 E. Tropicana Avenue Suite #267
Las Vegas, NV 89119-6514
United States

Email: support@blackwellgroup.shop
Phone: 1-833-243-0350
Fax: 702-829-8395

Customer Care Response Time
24–48 business hours (Mon–Fri)